Frequently Asked Questions
Below are some frequently asked questions.
If you have a question that is not answered here, please contact us for more information.
I’m currently under agreement with my existing hauler. Can I still work with your company?
Absolutely. In fact most of our clients are already under contract with their existing waste hauler when they hire us. This has no impact on our ability to reduce your costs. We can still find ways to drive down your costs while working within the confines of your existing contract which means that we can help you realize immediate cost savings rather than simply waiting for your contract to expire. Your existing contract with your hauler allows you to make service adjustments if necessary.
How much time is usually required to work with your company?
We require very little of your time. In the initial stages, you can help by providing us with your waste and recycling invoices, contracts, or other relevant details. Once we have this information, our team handles the rest behind the scenes. We may occasionally reach out for clarification, but our process is designed to save you time while we do all the work.
What types of companies do you work with?
We work with any company that generates waste: nursing homes, assisted living communities, manufacturers, distributors, supermarkets, tire and automotive companies, food banks, hotels, non-profits, property management companies, affordable housing providers, restaurants and many others.
What if you don’t find savings or refunds?
If we are unable to produce vendor refunds or any type of cost savings, no fee is owed. While this is very rare, at least we’ve confirmed for you that you are already doing a great job minimizing your waste and recycling costs.
How much can we expect to save?
Savings can vary dramatically. Some clients we partner with experience savings as high as 90% of their current costs, while others realize only minimal savings. We typically save our clients an average of approximately 35%.
What is your typical success rate?
We typically find savings 96% of the time. Its not a perfect record, but pretty darn close!
What’s involved in the ongoing service?
After new pricing is implemented, we audit your waste and recycling invoices each month to correct any billing errors and keep costs as low as possible. We also manage all vendor contracts to ensure they don’t auto-renew without review. Our dedicated customer service team will be available to handle any waste-related needs, like roll-off requests, missed pick-ups, equipment issues, etc.
Do I continue to pay my waste hauler?
Yes, you continue to pay your waste hauler, and your contract remains in place between your company and the waste hauler. ICS audits your invoices each month to confirm savings are being realized. We then invoice you for our portion of the verified savings the following month.
Is there any risk or upfront cost to get started?
No, our no-risk assessment identifies potential savings opportunities at no charge. If we don’t find measurable savings or refunds, you owe nothing, and you’ll still benefit from knowing your current pricing is competitive.
How does your fee work?
We share in 50% of the savings we produce and only invoice you after those savings are realized. If no savings are produced, there is no fee. Our compensation is entirely performance-based.
Can I still contact my waste hauler for customer service issues?
Yes, unlike the waste broker model, you can still contact your waste hauler for any customer service issues. That said, most clients prefer to let ICS handle any waste related service issues on their behalf. This saves significant time since calls to customer service centers often take longer than expected.
We have locations in other states. Can you help with those locations as well?
Yes. In fact, we are often able to find greater savings for clients who have multiple locations. We can work with any of your locations in the USA.
